Terms & Conditions


This Terms of Use (including the polies) is a binding Agreement (“Terms of Use”) between you and Arete Institute of Medical Sciences Private Limited (“Arete”).


The Agreement applies to you whether you are:

  1. A patient, his/her representatives/ attendant/ relative/ friend or affiliates (“you” or “User”); or
  2. A user of the Website (“you” or “User”).

This Agreement applies to all services made available by Arete on the Arete website and include all the links to its policies and procedures as provided on this Page

As used in this Agreement, “we”,“us,” “our” and “Arete” means Arete Institute of Medical Sciences Private Limited (which shall if the context requires, include its successors and permitted assigns), and “you”, “your” means the Users (which shall if the context requires, include successors and permitted assigns).

This domain name https://www.aretehospitals.com/ is owned by, Arete Institute of Medical Sciences Private Limited a company incorporated under the Companies Act, 2013, with its registered office at Sy. No. 66/2, BN TECH SQARE Building, Adjacent to DSR First, Opp: Biodiversity Park, Hyderabad, Rangareddy, Telangana. Please read the terms of use carefully before accessing and/or participating in website transaction or availing any service provided thereunder.

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use and Website Policies, at any time without any prior written notice to you. It is your responsibility to review the Terms of Use and policies periodically for updates / changes. As long as you comply with Terms of Use, Arete grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Arete website.

ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES USER’S AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, you accept and agree to be bound by Website Policies as amended from time to time.

    1. This is a legally binding agreement and can only be accepted and agreed if you are eligible to enter into a contract as per the Indian Contract Act, 1872. We reserve the right to terminate your membership and / or refuse to provide access to the Arete website if it is brought to our notice or if it is discovered that you are not eligible to enter into a contract as per applicable laws.
    1. While using the Arete website, you shall maintain confidentiality and secure your details of your account including display name and password. You will be responsible for all the activities that may occur on your name and registered membership. You will be responsible for providing accurate and correct information pertaining to you and you will be responsible for updating the same upon any modification. You should inform us immediately if you know or have any reason to believe that your password has is being used in an unauthorized manner. We reserve the right to cancel or suspend your membership.
    1. Arete or its affiliates shall not be responsible in any manner for the authenticity or correctness of the personal information or sensitive personal data, or information supplied by the User to Arete or to any other person acting on behalf of Arete or its affiliates.
    1. The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Arete website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify Arete of any actual or suspected unauthorized use of the User’s account or password. Arete shall not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Arete or others due to such unauthorized use.
    1. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Arete has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Arete has the right to discontinue the Services to the User at its sole discretion.
    1. It is your responsibility to keep your correct mobile number and email ID updated in the Arete website. All reminders and notifications will be sent to the account associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. Arete is not responsible for any loss or inconvenience caused due to non-updating of your contact details
    1. Users are responsible for providing accurate and complete information regarding their medical history, current health condition, and insurance details.
    1. Users must follow the prescribed treatment plans, and medication instructions, and cooperate with healthcare professionals for effective care.
    1. Arete collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the doctors listed on the Arete website, such as their specialisation, qualification, fees, location, visiting hours, and similar details. Arete takes reasonable efforts to ensure that such information is updated at frequent intervals. Arete cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
    1. Non-Substitution of Professional Advice: The information provided on our website or through our services is not intended to replace professional medical advice.
    1. User Responsibility: You are solely responsible for the medical, health, and personal information you provide at Arete Hospitals. The doctor's advice will depend on the information you provide.
    1. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork available on the Arete website (collectively, "Content"), is either owned by us or by a third-party user and we have no control or rights over such third-party user content.
    1. All the information, feedbacks, reviews and advice by us or other users of the Arete website is for information purposes only and does not constitute professional advice. We do not represent or endorse the accuracy or reliability of any content posted on any interactive area and you acknowledge that any reliance upon such Content shall be at your sole risk.
    1. No part of the Content shall be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, or used without authorization.
    1. You shall use information for downloading, provided that:
      1. you shall not remove any proprietary notice language in all copies of such documents,
      2. you use such information only for their personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
      3. you make no modifications to any such information, and
      4. you do not make any additional representations or warranties relating to such documents.
    1. You shall not host, display, upload, modify, publish, transmit, update or share any information on the Website that:
      1. belongs to another person and to which you do not have any right to;
      2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
      3. harms any person in any way;
      4. infringes any patent, trademark, copyright or other proprietary rights;
      5. violate any applicable law for the time being in force;
      6. deceives or misleads the addressee about the origin of such messages or communicates any information which grossly offensive or menacing in nature;
      7. impersonate another person;
      8. send, circulate or perpetrate any information or data which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
      9. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
    1. You consent to receive/ communicate data, information, updates from us, through valid modes of communication which includes but not limited to emails, messages etc. We provide you with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you wish to remove your contact information from all our lists and newsletters, please contact mailto:[email protected]
    1. While Arete will try to ensure a confirmed appointment with a medical service provider (like doctor or diagnostic lab) for a User who requested an appointment on the Arete website, Arete does not guarantee that the User will get a confirmed appointment. Further, Arete shall not have any liability if such an appointment is confirmed but later cancelled, postponed or rescheduled by the hospital or medical service provider, or the medical service provider are not available as per the given appointment time.
    1. If the information provided by you is false/deceptive/inaccurate or misleading, Arete reserves the right to cancel your appointment/registered package without any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal/website.
    1. Patient Responsibility: Users are responsible for the payment of services received, according to the agreed-upon rates and terms.
    1. Insurance Coordination: For insurance coverage and related matters, please coordinate with our billing department to ensure proper processing.
    1. Liability for Incorrect Payment Details: Arete Hospitals shall not be held liable if incorrect or inaccurate credit/debit card details are provided by you for payment or if you use a credit/debit card that is not lawfully owned by you.
    1. Confidentiality of Payment Information: Arete Hospitals will maintain the confidentiality of your payment information at all times and will not utilize or share it with third parties, except as required by authorized third-party websites, law regulations, or court orders.
    1. Pricing Modifications: Arete Hospitals reserves the right to modify or implement a new pricing structure before billing you for the initial payment or for future payments.
    1. If you choose to pay online, you may be directed to a third party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third party payment gateway. 
    1. While availing any of the payment method/s available on the Arete website, we shall not be responsible or assume liability whatsoever in respect of any loss or damage arising directly or indirectly to You due to:
      1. Lack of authorization for any Transaction/s, or
      2. if any transaction does not fructify or may not be completed; or
      3. Exceeding the preset limit mutually agreed by you and "Banks"; or
      4. for any failure on part of the bank or the credit card or the third party site or agency to perform any of its obligations; or
      5. in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.
    1. You shall only be entitled to claim a refund as per the “Refund Policy”.
    1. We reserve the right to -
      1. to impose limits on the number of Transactions or Transaction price which we may receive from on an individual through a valid Credit/Debit/ Cash Card / Bank Account/ and such other infrastructure or any other financial instrument;
      2. to refuse to process Transactions exceeding such limit.
    1. We reserve the right to refuse to process Transaction by you with a prior history of questionable charges including without limitation breach of any agreements or Website policies by you or breach/violation of any law or any charges imposed by Issuing Bank.
    1. If you are engaged in any illegal or suspicious transaction, we reserve the right to inform law enforcement officials, delay notifying the payment confirmation or hold the transaction.
    1. You acknowledge that we will not be liable for any damages, interests or claims etc., resulting from not processing a Transaction/Transaction price or any delay in processing a Transaction/Transaction price.
    1. The website and all the materials, products (including but not limited to software) and services, included on or otherwise made available to you through the app are provided "as is," with all faults, with no representations or warranties of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of the website, and hyperlinked apps. No oral or written information or advice given by neither Arete nor its authorized representatives shall create a warranty nor in any way increase the scope of this warranty.
    1. Arete is not responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages (including, without limitation, those resulting from any loss) arising out of or relating in any way to the website and/or any hyperlink , whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with the website, is to stop using the website.
    1. Limitations of Liability: At Arete Hospitals, we are fully committed to addressing your medical concerns to the best of our abilities. Our consulting doctors and medical practitioners will utilize the information you provide, in accordance with approved medical practices, to offer you the most suitable and effective care. However, it is important to acknowledge that there may be instances where the treatment does not achieve the desired outcome. It is crucial to note that in such circumstances, our doctors and medical practitioners cannot be held liable for the results of the treatment.
    1. By accessing and using the services provided by Arete, you agree and undertake to indemnify and hold Arete, the concerned doctor/physician, and all personnel at Arete Hospitals harmless from any losses, costs, charges, and expenses, including reasonable attorney fees, incurred as a result of the following:
      1. Misdiagnosis, faulty judgment, interpretation errors, or perception errors arising from:
      2. Your failure to provide correct and/or complete clinical information/history about the patient in a timely and clinically appropriate manner.
      3. Suppression of material facts.
      4. Your failure to provide relevant clinical information.
      5. Misinterpretation of the advice/prescription/diagnosis by you.
      6. Failure to follow the doctor's advice/prescription by you.
    1. Incorrect or inaccurate credit/debit card details provided by you.
    1. Using a credit/debit card that is not lawfully owned by you.
    1. This indemnification ensures that Arete and the concerned doctor/physician are protected against any losses or expenses incurred due to the mentioned circumstances.
    1. Arete Hospitals has the right to immediately refuse service if your conduct is deemed to violate applicable acts, laws, rules, and regulations, or if it is considered unethical or immoral.
    1. User agrees to indemnify and hold harmless Arete, its affiliates, officers, directors, employees, consultants, licensors, agents, representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from User’s access to or use of Service, violation of this Agreement, or infringement, or infringement by any other User of his/her/its account, of any intellectual property or other right of any person or entity. Arete will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
    1. We are committed to protecting the privacy and confidentiality of patient information, following applicable privacy laws and regulations. Patient information will only be disclosed with consent or as required by law. Please refer to our privacy policy for more details.
    1. The contents of the Arete website are protected by intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on the website are prohibited. The logos, service marks and trademarks ("IP Marks") displayed on the Arete website are the property of Arete and have been licensed to it by the relevant owners for use. The User may use this material only as expressly authorized by Arete and shall not copy, transmit or create derivative works of such material without express authorization from Arete.
    1. We respect the intellectual property of Service Providers and others third parties. In case you feel that Trademark of any person has been infringed, such aggrieved person can write to us at mailto:[email protected].
    1. Unless otherwise specified, the products/services displayed on the Website are solely for the purpose of availing of services only in India. We make no representation that products/services displayed in the Website are appropriate or available for sale in other Countries other than India. Those who choose to access the Website from countries other than India such act shall at their own initiative and we are not responsible for supply of products/refund for the products ordered from countries other than India.
    1. These terms and conditions and any contractual obligations between you and Arete are governed by the laws of India. You agree that all claims, differences and disputes arising under or in connection with or in relation to this terms of use and policies shall be subject to the exclusive jurisdiction of the courts at Hyderabad and you hereby accede to and accept the jurisdiction of such courts
    1. If a User has any questions concerning Arete or the website, this Agreement, the services, or anything related to any of the foregoing, please write to us at mailto:[email protected].
    1. In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the website or the services, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at the following address:

Santosh Kumar Samalla

Arete Institute of Medical Sciences Private Limited.

Opposite Biodiversity Park,

Madhura Nagar Colony, Gachibowli,

Hyderabad, Telangana - 500081 

Phone No: +917331100655

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use